judi44 Privacy Policy

judi44 is an online gambling platform operating under an international licence, providing slot games, live casino, sports betting and arcade games to users in Malaysia. We understand that your trust depends not only on the services we offer, but also on how we handle your personal information.

This Privacy Policy is an official document that sets out judi44's commitment to protecting the personal data of every member. It covers the types of information we collect, the purpose of that collection, how the information is used and protected, and the rights you hold as the owner of that data.

By registering an account and using judi44's services, you are considered to have read, understood and agreed to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform.

judi44 collects your personal information through various channels when you use our platform. The types of information collected are grouped into the following categories:

• Identity Information: Full name, date of birth, identification card number (MyKad), residential address and mobile phone number provided during account registration.
• Account Information: Username, password (stored in encrypted form), email address and account information change history.
• Financial Transaction Information: Deposit and withdrawal records, payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto assets, and transaction history for compliance purposes.
• Gaming Activity Data: Betting history, games accessed, wins and losses, and activity patterns within the platform.
• Technical Information: IP address, web browser type, device operating system, session token and access log data for the judi44 platform.
• Communication Information: Records of correspondence with our support team, including live chat and email logs, for quality control and complaint resolution purposes.

Personal information collected is used solely for platform operations and compliance with legal obligations. judi44 does not use your data for purposes other than those stated here without your consent.

• Processing new account registrations and verifying member identity in line with Know Your Customer (KYC) requirements.
• Processing deposits and withdrawals securely and ensuring all financial transactions run smoothly.
• Sending account-related notices such as deposit confirmations, withdrawal notifications and service updates.
• Detecting and preventing fraud, money laundering, unauthorised access and any misuse of the platform.
• Improving service quality through analysis of aggregated and anonymised platform usage patterns.
• Providing effective customer support via live chat and email in Malay and English.
• Ensuring compliance with the international licensing requirements governing judi44's operations.

judi44 does not sell, rent or disclose your personal information to third parties for their own business or marketing purposes. However, in certain situations, we may need to share information with specific parties:

• Payment Service Providers: Transaction information is shared with legitimate payment processors such as Touch 'n Go eWallet, DuitNow and FPX to enable deposits and withdrawals to be processed securely.
• Regulatory Bodies and Authorities: We may be required to disclose certain information to regulatory bodies or authorities where there is a court order, legal requirement or official investigation.
• Technology Providers: Some components of our technical infrastructure are managed by third-party providers who are bound by strict confidentiality agreements and are not permitted to use your data other than to deliver the relevant services.

In all of the above situations, judi44 ensures that any data sharing is carried out in compliance with high security standards and only to the extent necessary for the stated purpose.

judi44 implements a range of technical and operational measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

All sensitive information is transmitted via HTTPS with industry-standard SSL/TLS encryption. Your account password is stored in hashed form using an irreversible algorithm, meaning no one — including judi44 staff — can view your password in its original form.

We also use two-factor authentication (2FA) as an additional security layer, conduct regular security audits, and restrict internal access to personal data on a need-to-know basis. Any security incident affecting your personal data will be communicated to you within an appropriate timeframe.

judi44 only retains your personal information for as long as it is needed to fulfil the purposes stated in this policy, or for as long as required by law and the applicable international licensing requirements.

Financial transaction records are kept for the period prescribed by anti-money laundering (AML) compliance requirements. Inactive account information will be retained for a set period before being assessed for deletion or archiving. Should you request account closure, your data will be processed according to the established deletion procedures, subject to any applicable record-keeping obligations.

The judi44 platform uses cookies to improve the user experience and ensure the basic functions of the website operate properly. Cookies are small data files stored in your web browser.

• Session Cookies: Required to maintain your login session while using the platform. Deleted automatically when you close your browser.
• Preference Cookies: Saves your personal settings such as preferred language and display options for a more convenient experience on your next visit.
• Analytics Cookies: Helps us understand how members use the platform in aggregate for service improvement purposes. This data does not contain any personally identifiable information.

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some parts of the judi44 platform.

As a judi44 member, you have certain rights regarding your personal information. judi44 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the judi44 support team via live chat or email. Requests will be processed within a reasonable time depending on the complexity and identity verification requirements.

If you have any questions, concerns or complaints relating to this Privacy Policy or how judi44 handles your personal information, we encourage you to contact us directly.

The judi44 customer support team is available 24 hours a day, 7 days a week via live chat on our platform or by email in Malay and English. We are committed to providing clear and helpful responses to every privacy-related enquiry.

• Live Chat: Available directly on the judi44 platform — 24/7 in Malay and English.
• Support Email: [email protected]

judi44 reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, legal requirements or current industry practices. Any changes will take effect as soon as they are published on this page. The date of the most recent update will always be displayed at the top of this page.